No one wants to have to use this kind of service.  But when you need this service it is nice to have someone who is so talented and so honest that you don’t have to feel like you’re getting “insult to injury”  I had an unfortunate accident with my band new BMW.  I did not have plates yet.  I had of course gone to a dealership, to a specialty “high end” repair place,  and to one of those chain repair places.  After waiting around  I received very vague  answers and a potentially massive bill from all 3.  After a couple days of this, I made one last call to First Class and had the incredible luck of speaking with Dave.  It was 5:30 and he answered the phone.  Instead of the answering machine and run around he was engaging and asked me about the nature of the incident.  He asked me to take some photos.  None of the other places did that.  He said NO problem.  The other places wanted to schedule an appt where they look at it with intense consternation and go inside and make you sit around.  The theatrics are ridiculous.  They will of course help you but it’s gonna cost you.  PLEASE!   Dave has been at this for decades.  He does not have franchise fees or crazy crazy rent.  He has a nice facility that does SUPERIOR work with techs that have been at it and with him for a long time.  That in itself says a lot.  What you get is the best workmanship in the business at a very reasonable cost and a comfort level that you haven’t been taken for a ride.  Don’t wast your time with the franchises and specialty paces.  Just the hassle is costly.  GO HERE and get the best work done!